Returns, Refunds & Exchanges Policy

Last updated: 2 October 2026

Viviera products are personal care items, so we can't take back opened or used products. If something isn't right with your order, we'll make it right. Please contact us before sending anything back.

What we accept returns for

We accept returns and replacements only for products that arrive damaged or defective, incorrect (not what you ordered), or incomplete (an item is missing).

How to report an issue

Contact us within 48 hours of delivery at hello@viviera.in or on WhatsApp at +91 9035709225. Please include your order number, clear photos of the outer box, the shipping label and the product, and an unboxing video if you have one. If the outer package looks damaged or opened when it arrives, please refuse delivery and contact us right away.

What happens next

We review your request and tell you whether it's approved. Once it's verified, we'll send a free replacement or issue a full refund, as you prefer, subject to stock. If we ask for the product back, we'll send you a return shipping label and instructions. Please don't send items back before we confirm. Items returned without prior approval won't be accepted.

Return address (only after we approve your request): Viviera, 181, 21st Cross, 17th Main, Sector 3, Behind HSR Club House, HSR Layout, Bangalore - 560102.

What we can't accept back

  • Products that have been opened, used or tested
  • Products damaged after delivery through misuse or improper storage
  • Items returned without our prior approval

Exchanges

The quickest way to get a different product is to place a new order. If your return or replacement has been approved, we'll handle the original order as described above.

Refunds

Approved refunds go to your original payment method within 10 business days of approval. Your bank or card company may take additional time to show it in your account. If it hasn't arrived 15 business days after approval, please contact us.

For cash-on-delivery orders (available in Bangalore only), refunds are made by UPI only. We'll ask you for your UPI ID and send the refund there within 10 business days of approval.

For a lost shipment confirmed by the courier, we send a replacement or a full refund, including shipping charges, within 5 to 7 business days.

Questions

Email hello@viviera.in or WhatsApp +91 9035709225, Monday to Saturday, 10:00 AM to 6:00 PM IST.

Business address: Viviera, Greenwood Regency, Kaikondrahalli, Sarjapur Main Road, Near Wipro Corporate Office, Bangalore - 560035, Karnataka, India.