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Shipping & Delivery Policy
Last updated: 3 October 2026
Viviera delivers across India and dispatches most orders within 1 to 2 business days. This policy applies to all orders placed on our website and should be read with our Returns, Refunds & Exchanges Policy. By placing an order, you agree to the terms below.
1. Where we deliver
We ship across India through trusted courier partners, to all pin codes they serve. Enter your pin code on the product or checkout page to confirm before ordering. If a pin code becomes unserviceable after you order, we'll contact you to arrange another address or issue a full refund. We currently ship only within India and do not accept orders for delivery to addresses outside India.
2. Order processing
- Orders are processed and dispatched within 1 to 2 business days of confirmation.
- Business days are Monday to Saturday, excluding Sundays and public holidays.
- Orders placed after 2:00 PM IST, on Sundays or on public holidays are processed from the next business day.
- During sales, festive periods or new launches, processing may take an additional 1 to 2 business days.
- Orders flagged for verification, such as address or payment checks, are processed once verification is complete.
3. Delivery timelines
Timelines start from the date of dispatch, not the date of order.
| Delivery location | Estimated delivery (after dispatch) |
|---|---|
| Metro cities | 2 to 5 business days |
| Tier 2 and Tier 3 cities | 4 to 8 business days |
| Remote areas, North-East states, J&K, Ladakh, Andaman & Nicobar and Lakshadweep | 7 to 12 business days, or longer |
These are estimates, not guarantees. The delivery date shown at checkout or in your tracking link is the best guide.
4. Shipping charges and payment
Shipping within India is a flat ₹379 per order. The charge is shown at checkout before you pay, and all prices are inclusive of applicable taxes.
Cash on Delivery (COD) is available only for delivery addresses in Bangalore. For all other locations, please pay online at checkout. COD may carry an additional handling fee, shown at checkout.
Shipping charges are non-refundable, except where we cancel an order or it arrives damaged, defective or incorrect.
5. Tracking your order
After dispatch, we send you the courier name, tracking number and tracking link by email and SMS, and by WhatsApp if you've opted in. You can also track your order under My Orders in your account. Updates can take up to 24 hours to appear after dispatch.
6. Delivery delays
Deliveries can occasionally be delayed by events outside our control, including severe weather, strikes or local restrictions, public holidays and festive volumes, courier network disruptions, or government orders. We'll keep you informed of significant delays and help you track any delayed order.
7. Wrong address or failed delivery
Please check your name, full address, pin code and phone number when you order. To correct an address, contact us before dispatch, because changes after dispatch may not be possible. Our courier makes up to 2 to 3 delivery attempts. If delivery fails because of an incorrect address, an unreachable phone number or the recipient being unavailable, the order is returned to us. For returned prepaid orders, we refund the product value after deducting forward and return shipping charges, or we can re-ship once you pay fresh shipping charges. Repeated refusal of COD orders may lead to COD being disabled on your account.
8. Damaged or tampered packages
If the outer package looks damaged, opened or tampered with, please refuse delivery and contact us right away. If you notice damage only after opening, contact us within 48 hours of delivery with your order number, clear photos of the outer box, shipping label and product, and an unboxing video if you can. Once verified, we'll send a free replacement or issue a full refund, as you prefer, subject to stock.
9. Lost shipments
If your order hasn't arrived within 7 business days after its estimated delivery date, or tracking shows no movement for 5 days, please contact us. We raise an investigation with our courier within 1 business day, and these usually take 7 to 10 business days. If the shipment is confirmed lost, we send a free replacement or issue a full refund, including shipping charges, within 5 to 7 business days. If tracking shows "Delivered" but you haven't received it, tell us within 48 hours.
10. Contact us
Email hello@viviera.in or WhatsApp +91 9035709225, Monday to Saturday, 10:00 AM to 6:00 PM IST.
Grievance Officer (Consumer Protection (E-Commerce) Rules, 2020): Ravi, ravi@swayu.ai, Viviera, 181, 21st Cross, 17th Main, Sector 3, Behind HSR Club House, HSR Layout, Bangalore - 560102. We acknowledge grievances within 48 hours and resolve them within one month of receipt.
Business address: Viviera, Greenwood Regency, Kaikondrahalli, Sarjapur Main Road, Near Wipro Corporate Office, Bangalore - 560035, Karnataka, India.
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